Shipping  Policy
 

• JPL-4-Kids is committed to customer satisfaction, our goods are dispatched as soon as payment has cleared for your order, payment must be made in full prior to shipping, we do not ship goods COD.
• All products are shipped by either by Courier or Australia Post depending on the size, weight and nature of the product.
• We do not normally ship internationally however if you live outside of Australia and are looking for something specific please contact us to discuss your purchase further.

Returns Policy

• No returns will be accepted without a prior authorization. Authorization must be requested within 7 days from the invoice date.
• All products must be received within 10 days of your receipt of Authorization. Items received after 10 days will be refused. PLEASE NOTE: When returning product it is highly suggested to use a trackable shipping method.
• Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.
• Should your product become faulty after the first 7 days then it is expected that you follow up any Warranty Claim with the manufacturer of the item.